The latest addition to Puls’ product line will modernize the way consumers take care of their homes and the devices within them
Puls announced it will now offer appliance repair services to customers across the U.S., bringing reliability and transparency to a tired industry that has not changed for decades. Consumers can now book an appointment to repair a dishwasher, refrigerator, oven, washing machine, or dryer at www.puls.com or by calling Puls directly.
Appliance repair is a $5 billion dollar industry that has failed to innovate as companies like Sears announce bankruptcy and other legacy companies amass bad reviews for slow or inconsistent service. Puls aims to modernize repairs and installations by making it easy for anyone to get access to a highly skilled technician.
“Appliance repair continues to be a painful experience for the consumer between negotiating, taking time off work and often waiting through several visits for a repair to be finished,” said Itai Hirsch, CEO and Co-Founder of Puls. “Today, approximately 80 percent of appliance repair visits do not get completed on the first visit, which is highly inconvenient for consumers. Industrywide, the average repair time from the first phone call is about five days. Meanwhile, many local appliance repair specialists are struggling to make money while operating their own independent businesses. We want to make home maintenance effortless for both parties.”
Puls solves these problems by finding and onboarding trusted technicians in each city and making them available for appointments through the Puls technician app, which facilitates instant scheduling and transparent pricing. For customers, Puls makes it easy to book an appointment with just a few clicks. For technicians, Puls takes care of the logistical challenges of maintaining inventory, advertising, and scheduling, freeing them to focus on what they do best.
“Over the last three years, we’ve built a very robust technology platform to support and manage a highly technical workforce, while also managing inventory in real time,” said Hirsch. “Streamlining operations for the technician is the key to delivering peace of mind to the consumer.”
Puls provides a bridge for blue-collar technicians in the U.S. to use their skills and become profitable — top Puls technicians can earn $80,000 or more per year versus the national mean wage of $42,520. With today’s consumers expecting a great customer experience offline and online, Puls gives its technicians a platform that allows them to do so. It also rewards the best technicians and makes it easy to get plenty of jobs.
Puls eliminates the need to sort through service providers and wait for a repair while helping consumers save money by extending the life of their home appliances. A typical refrigerator has a 36 percent chance of breaking in the next 3-4 years while a typical dishwasher or washing machine has at least a 20% chance of breaking in the same time frame. Puls hopes to increase the number of appliances that are repaired rather than replaced.
For more information, visit puls.com.
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4 Comments
I scheduled 3 appointments with PULS to service my refrigerator. They missed all 3 appointments and then tried to convince me that this was acceptable given the busy nature of appliance repair. As the customer I find these missed appointments and crappy service attitude to be totally unacceptable. I will NEVER try these people again.
I’m sorry for the experience they provided you. The only way a company will get better is by hearing about the issues so I am glad you commented about your story.
Booked an appointment. I called to ask about it. They couldn’t my appointment. After some digging it turns out that the human being I spoke with transposed my phone number, even after reading it back to me. The call central claims that the tech came to my house & called, but due to the wrong phone number, left. I have 2 huge windows on my house. I waited at my table looking for the tech. THE TECH NEVER CAME TO MY HOME. Stay away from this sham of a company
A month ago the Puls Technologies Inc. sent a refrigerator repairman to fix my Frigidaire Gallery’s ice and water dispenser. He admitted up front he had never worked on this model before. By the time he left, the problem was actually worse plus two additional parts now needed replacement to the tune of more than $500.
I called Puls customer service 4 times over a 2 week period and sent 4 emails in 3 weeks including a complete documentation of all the pertinent events. I received plenty of lip service about rectifying the problem but no actual service.
Puls service guarantee means nothing. Puls customer service does nothing, and Puls repair is in dire need of repair itself. I’m 70 and disabled. If I had money to spare, I’d sue Puls. All I’ve ever asked for is the service they advertise.
Never, ever rely on Puls.