A great product rescued by a great warranty experience

Take it from someone who spends most of their waking hours sitting at a desk — you don’t want low-quality seating. It becomes a pain in the — well, you know. For the past month, I have had to adapt (as I know most of us have) to working at home. While we have a workspace set up in one of our family room areas, I’ve needed to set up a secondary home office in our dining room so that I could work from home and keep that separate from our review-writing area. One of the first things I did was find a good chair. I didn’t want to use one of our hard-wood dining room chairs because that just wouldn’t do for 8-hour long jaunts at my desk. So, I pulled out an old favorite from my step-daughter’s room — the EWIN FLASH XL SERIES ERGONOMIC GAMING CHAIR.

We originally wrote the review on this chair back in 2018. I was impressed with it then and am even more excited about it now because it’s still holding up! After two years of solid use, the cushion and main mechanisms are doing well and even the wheels were still in good shape. I did, however, find that there was a crack in the metal 5-star base frame. I sat in the chair for a couple of days with the crack in it and thought it felt a little off. When I examined the chair thoroughly, I found the crack. I looked up the warranty information and found that the base has a two-year warranty on it. So, I sent an email to their claims department and after I sent them pictures of the damage, they sent the replacement part right out.

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Chair Diagram from EWIN Racing Website
https://www.ewinracing.com/content/18-our-warranty

Now, if you’ve ever had to put together one of these gaming chairs, you know that the gas lift ends up being permanently attached to the base. There are videos online of people who use mallets and random techniques to force that section back through a base, but no matter what I tried, I couldn’t get it to budge. So, I reached back out to EWIN and they sent me a new gas lift and tray (the piece that attaches to the bottom of the seat) with a new updated multi-tilt mechanism that allows users to rock the chair forth and back more easily. so that I could just remove the entire base section from the rest of the chair and replace it with all-new pieces. They also sent along new hardware pieces so that I could reassemble the chair with no worries.

The EWIN FLASH XL SERIES ERGONOMIC GAMING CHAIR is still a remarkable chair and I can still recommend it. I’ve been using it again for the past month for 8+ hours a day and I don’t feel tired or sore after a day of work thanks to its support. But more than that, I recommend EWIN Racing as a company because they took care of the problem quickly and didn’t give me any runaround about using the warranty period.

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